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Terms of Service, Policies, and Guarantees
TechHouse.biz reserves the right to change this Policy any time, so please, check this page frequently or when in doubt.
TechHouse.biz's Policies, Guidelines, and Disclaimer are intended for all domains residing on TechHouse.biz servers, including regular hosting clients, resellers, and their clients. By using our web hosting services, you agree to comply with our policies. TechHouse.biz has a zero-tolerance policy with regard to all Unacceptable Content and Behavior and no exceptions will be made to these policies.
TechHouse.biz strives to provide the best possible service to all our customers, and therefore, we will not tolerate any unlawful activity or abuse on our servers. We respect freedom of speech and expression unless it is harmful to others. These policies are imposed to protect you, other TechHouse.biz customers and us against such harm.
Age Restrictions
The client must be 18 years of age to obtain our services. If you are under the age of 18, you must have a parent or legal guardian obtain services for you.
Payment Policies
Full payment is required before any hosting service is rendered, which includes renewals. TechHouse.biz will accept Visa, Mastercard, Discover, PayPal, Check, Money Transfers and American Express. If paying by credit card, the card that you use to activate your account will be automatically charged each month, unless you have chosen to pay for multiple months. Prepayment is due each anniversary (monthly, quarterly, semiannual or annual) following the date the account was established. Billing will continue until you cancel your hosting account.
All payment-due notices will be sent by electronic mail. No bills or invoices will be sent by postal mail or fax. Prepayment is due each anniversary (one month, three month, six month, one year) following the date the account was established. Billing will continue until you cancel your hosting account.
All past due accounts will be placed with collections and any additional fees will be the responsibility of the client and may be reported to the appropriate credit reporting agencies if left uncollected.
Cancellation Policy:
To cancel your service, you must send your request to our Help Desk. There are no refunds after 30-days.
Upon receipt of proper cancellation notification, TechHouse.biz will cancel said account within (10) business days unless other arrangements are made and all credit card charges or billing will cease immediately. If the account has a balance due at the time of cancellation, this balance must be paid in full before the account can be cancelled. Cancellation does not absolve the account holder of any outstanding financial obligations. Billing for the account will continue until the balance is paid in full. If the customer has purchased a Starter Unix Package and received a domain name the cost of the domain name will be subtracted from the refund. Servers require to be cancelled 30 days prior to the cancellation.
TechHouse.biz's services are independent of account usage and domain name records, and are still in effect whether the account holder's domain is pointing to TechHouse.biz's nameservers or to some other nameservers. If the account holder transfers a domain without properly notifying TechHouse.biz, they will continue to be charged/billed until the cancellation guidelines have been followed. In other words, until you have notified TechHouse.biz of your cancellation, we are still providing your account with our services and you will be billed for same.
Domain registration, PHP 5, VPS and Dedicated Servers are nonrefundable.
If you have any questions regarding this policy, please contact us at billing@TechHouse.biz.
Chargebacks:
If you have a question about charges made to your account, please contact us immediately. If the charges were made in error, we will immediately credit your account or credit card account for the appropriate amount.
If you dispute the credit card charge that we charge for our services, we reserve the right to suspend your account as soon as we are informed of it. Undeserved chargebacks for services received are considered theft and it hurts businesses and raises prices for consumers.
Please do not request chargebacks until you have spoken with our billing department. There is a $50.00 fee for chargebacks. Any chargeback fees, past due fees and costs will be sent to collections. If our collection efforts fail, unpaid debts WILL be reported to all available credit reporting agencies and Host Abuse.
Email Policy:
TechHouse.biz may not be the source, intermediary, or destination address involved in the transmission of any unsolicited email, email bombs, hate email, or any mass email. Your email account may not be referenced as originator, intermediary, or reply-to address of such email. We consider mass email any email message sent to more than 30 email addresses or more than 10 news groups. Client is responsible for keeping email storage on hosting account below 10 MB. This is normal for most accounts since email is typically downloaded from the server on a regular basis using an email client such as Outlook, Outlook Express or Eudora.
Spam Policy:
TechHouse.biz is committed to a zero-tolerance, anti-Spamming policy. Under this policy, we prohibit Spam, or any unsolicited commercial email, from being sent either: Over the TechHouse.biz network, by customers or any other users of the TechHouse.biz network (including customers' customers); AND/OR over ANY network? if the message sent advertises or mentions a site hosted on the TechHouse.biz server.
We react quickly and seriously to violations, and we further reserve the right to terminate the services, without prior notice, of any customer disregarding this policy. Sending unsolicited commercial email (a.k.a. "spam"), cross-posting messages to a large number of usenet groups, posting obscene or threatening messages while using or referring to an TechHouse.biz email address or web site URL is prohibited. The use of TechHouse.biz servers as a mail drop for responses to activities described above is also prohibited. Accounts canceled due to spam will be billed a "clean up" fee of $500.
Content and Use of Services:
TechHouse.biz's services may be used for lawful purposes only. Transmission, distribution or storage of any material in violation of any applicable laws or regulations are prohibited. Linking to illegal material is also prohibited.
Examples of illegality, unacceptable content, links and behaviors include but are not limited to:
Pirated software, pirating (distributing copyrighted material in violation of copyright law, specifically MP3s, MPEG's, ROMs, and ROM emulators)
Hacker programs or archives
Warez sites
Pornography and sex-related merchandising; trafficking in obscene material; sending a message or having content that is obscene, lewd, lascivious, filthy, or indecent with intent to annoy, abuse, threaten, or harass another person
Schemes to defraud
Threatening bodily harm or damage to individuals or groups
Violating U.S. or Canada export restrictions
Stalking
Spamming - (sending unsolicited advertising to those with which the customer has no existing business relationship, posting off-topic advertising in newsgroups)
Spoofing (using a return email address which is not the valid reply address of the sender or sending an email message which does not contain enough information to enable the recipient to identify the party who is really sending the message
Trolling (posting controversial messages in newsgroups to generate responses)
Mailbombing (inundating a user with email without any serious intent to correspond)
Subscribing someone else to an electronic mailing list without that person's permission
Distribution of mass emailing programs
Server broadcast messages or any message sent on an intrusive basis to any directly or indirectly attached network
Attempt to circumvent any user authentication or security of host, network, or account
Accessing data not intended for user
Probing the security of any network
Promulgation of viruses
IRC bots such as eggdrop or BitchX
Or violating other state or federal laws, including the Electronic Communications Privacy Act, the Computer Fraud and Abuse Act, or the Economic Espionage Act.
TechHouse.biz does not host sites of its competitors or web pages promoting sites of its competitors. Any violation of these policies may result in immediate account termination or suspension without prior notification and without any refunds. Any client who violates our policies will be held responsible for any and all damages to TechHouse.biz and may be charged a fee for any necessary repairs or clean ups.
TechHouse.biz will be the sole arbiter as to what constitutes a violation of this provision.
Traffic/Bandwidth/Data Transfer
TechHouse.biz allows for very generous traffic, and most sites never exceed 4 G per month, unless they offer shareware, sound, video, image and multimedia archives, are mirror sites or any site whose primary purpose is file distribution. TechHouse.biz customers are discouraged from storing any files that cause excessive traffic on TechHouse.biz servers. Please contact TechHouse.biz Technical Support team for more information. Again, 99% of the sites do not fall into this category and never reach our traffic limits.
You will be charged for all transfer that you use beyond our generous data transfer limits without prior notification. You can monitor your transfer at anytime in your Control Panel, and you can have us notify you you when you are nearing your limit by going to Account Management in your Control Panel and setting up notification.
Backups:
Full backups are made weekly, and backups of new/changed data made nightly. No guarantees are made of any kind, either expressed or implied, as to the integrity of these backups. Backups are made for server restoration purposes only. It is the clients' responsibility to maintain local copies of their web content any information. The "Archive Manager" is included in each hosting plan and client can use this tool to back up their files. If loss of data occurs due to an error of TechHouse.biz, we will attempt to recover the date for no charge to the client. If data loss occurs due to negligence of client in securing their account or by an action of the client, TechHouse.biz will attempt to recover the data from the most recent archive for a $50.00 fee.
If loss of data occurs due to an error of TechHouse.biz, TechHouse.biz will attempt to recover the data at no charge to the client. If data loss occurs due to negligence of client in securing their account or by an action of the client.
Note: VPS are not backed up and are to be backed up by the customer.
Account Ownership:
TechHouse.biz is only responsible to the present owner of the Web hosting space. We verify ownership by credit card number, name, address, email address, username, & password. If you give this information to any other party or give access to your email address on your account to another party, you risk having your Web site and any other information on your account changed and/or deleted. We are not responsible for any information on your account should you reveal this information to another party who causes damage to your account and/or Web site.
If you are a Web designer and you are not the person paying for the hosting account we advise you to receive payment for your work before you publish it to our servers. Once the Web site is published to our servers the account owner has retained ownership of that content.
Resellers:
Resellers and their clients are bound by these same Policies, Guidelines and Disclaimers. By reselling and purchasing TechHouse.biz services, you hereby agree that TechHouse.biz shall not be held liable for any promises or failure of same that Reseller's extend to their clients, including but not limited to, quality of service, financial obligations, financial losses or any other claim NOT provided to Reseller in writing by TechHouse.biz. It is the legal duty and obligation of the Reseller to provide these policies and guidelines to its client(s).
Your customers are given a limited amount of transfer and if your customers are using up more transfer than allocated or are taking up too much of the CPU usage then we will need to pass some of the extra cost on to you and you will need to pass it on to your customer. You will need to put that in your terms and conditions for the hosting.
If you abuse our services, we reserve the right to cancel your account, which will also cancel your customers accounts
Privacy:
We use your IP address to help diagnose problems with our server, and to administer our Web site.
Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to generate accounts. The customer's contact information is also used to get in touch with the customer when necessary. Financial information that is collected is used to bill the user for products and services.
Registration: In order to register for our service(s), the user is required to supply his / her Full Name, Company Name, Full Address, Phone Number, E-mail address, username, and domain name. To register for Web Hosting, the user must also supply a username, password and domain name. To use the Search Engine submission tool, the user must supply their domain name / URL.
Sharing of Information: TechHouse.biz uses the above-described information to contact our clients in regards to changes in our services. Information that is collected is not shared with or sold to any third party, with the following exceptions:
Domain Registration - In order for TechHouse.biz to register / modify domain names, the above information is submitted to TechHouse.biz Domains or one of our other ICCAN-accredited domain registrars. TechHouse.biz is not responsible for the privacy practices of those websites described above to whom which we must provide information.
This site does contain a small number of links to other sites. TechHouse.biz is not responsible for the privacy practices or the content of such Web sites.
Limitation of Liability:
TechHouse.biz shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from TechHouse.biz's servers going off-line or being unavailable for any reason whatsoever. Further, TechHouse.biz shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of TechHouse.biz?s servers. All damages shall be limited to the immediate termination of service.
TechHouse.biz shall be the sole arbiter of what is and is not a violation of these acceptable use policies.
TechHouse.biz reserves the right to terminate an account at any time and for any reason that causes harm to any TechHouse.biz customer's web sites. TechHouse.biz reserves the right to delete all content and files upon termination.
TechHouse.biz reserves the right to withhold any prepaid funds for any site removed for violations of these policies.
TechHouse.biz reserves the right to refuse, cancel, or suspend service at our sole discretion.
TechHouse.biz reserves the right to change these Policies without prior notice or warning. Non-enforcement of any part of these Policies does not constitute consent.
Violations of these Policies should be referred to abuse@TechHouse.biz All complaints will be investigated promptly.
Service Guarantee:
All Unix, Windows, Reseller and Email hosting packages include a 30 day money back satisfaction guarantee. If you are dissatisfied with your service for any reason, you will receive a full refund of 100% of your money if you cancel your account within 30 days of the activation.
No refunds are available after 30 days. Any request for cancellation must be received via email (Contact Form) or mail. You will receive verification upon the cancellation of your account. Cancellations over the telephone and informal requests are not accepted.
Accounts cancelled / terminated by TechHouse.biz for violating our Terms of Use do not qualify for the 30-day money back guarantee. For example, if your account is cancelled due to spamming, you will not be given any refund.
Please allow up to 4 weeks for refunds to be processed.
Domain registration, PHP 5, MySQL 5, Oracle, VPS, Business Cards and Dedicated Servers are not included and is non-refundable.
Performance/Uptime Guarantee:
TechHouse.biz guarantees that the network will be available 99% of the time in a given month, excluding scheduled maintenance. Therefore after network downtime of 1.41 minutes per day, calculated monthly, TechHouse.biz will refund 5% of the monthly hosting fee to the requesting customer for each 30 minutes of downtime up to 100% of the monthly fee. This guarantee applies to the network connectivity and server uptime, but does not apply to "acts of god" or "hardware failure" or "war" outside of anyone's control. If you have a dedicated server through our network, the same SLA applies, but does not cover any load issues caused by software running on the machine. Connectivity is measured as the ability of the server to transmit and receive data.
Failover Guarantee
All of our Failover hosting comes with a 60 day money back guarantee and a 99.9% uptime guarantee. If we fall below the 99.99% we will refund you 25% of your monthly hosting fee for each 30 minutes of downtime up to 100% of the monthly fee. This guarantee applies to the network connectivity and server uptime, but does not apply to "acts of god" or "hardware failure" or "war" outside of anyone's control. Connectivity is measured as the ability of the server to transmit and receive data.
Terms of Service and Policies | Our Advantage
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